Support Articles
How the Koshering service works (mail-in)
- The koshering service is now mail-in only. Purchase the Koshering Service on our website, then ship your device to: Kosher Cell Repairs, 5 Capital Lane, Suite 2, Lakewood NJ 08701.
- Before shipping, please prepare your device:
- Check that the latest system updates are installed. (Settings - Software Updates - Check for update)
- Install the apps you would like from your chosen app bundle.
- Back up your contacts and anything else you need.
- Remove ALL accounts and passwords from the device (including your Google account and screen lock).
- We will kosher your device and ship it back to you.
Is KosherCell customizable ?
- Yes! If you like to add a certain app please reach to verify if the app you want is allowed on our system.
I purchased the Koshering Service where is my code?
- When purchasing the Koshering Service you will receive an email with your credentials. Please note: It may take up to 24 hours to receive the credentials.
I would like to add an app
- To add apps, please purchase an app add-on from our website. Please write your KosherCell or Gentech ID and the name of the app requested, in the memo during checkout.
- We'll do our best to get the app working. If it doesn't work as expected, you can request a refund and we'll remove the app.
Is the filter safe and cannot be bypassed
- The filter is installed at the system level by our technicians and can only be removed with the assistance of a technician.
Will I need data to have Waze
- Some have reported that on average their Waze device used more than 500 MB per month.
- We offer a data-only SIM for Waze devices — $10 per month for 2GB of data (no talk or text). Choose the "Data Only - Waze devices" option on our SIM card page.
- This device only has has WAZE. There are no other apps at all - not even a dialer!
- To order a Waze device for a different carrier please choose the option you need.
Where can I locate my ID/Username?
- In the Gentech safe app you can view your ID.
My email is not working
- Please check if your battery is set to optimized by going to the settings of the phone and select battery
Can I get apps for my business?
- Sure! It can be added like any other app. (Put link for I would like to add an app article)
Is everything done remotely or do I have to come in person?
- The koshering service is mail-in: ship your prepared device to us at 5 Capital Lane, Suite 2, Lakewood NJ 08701, and we'll kosher it and ship it back. You're also welcome to visit our Lakewood store in person.
- The filter can only be uninstalled with the assistance of a technician.
Which platforms are compatible with the filter?
- We offer a range of Samsung Galaxy devices (Android 15). iPhones are available by custom order for groups only — please contact us.
Basic apps
- Please view our app list.
A basic explanation how to add an account.
- Open your phone's Settings app.
- Tap Accounts. If you don't see "Accounts," tap Users & accounts.
- At the bottom, tap Add account.
- Tap the type of account you want to add.
Please note: settings may vary by version of your device
How to delete the apps you don't need
- Find the app you wish to uninstall.
- Long-press (tap and hold your finger) on the app, and wait for a pop-up menu to appear.
- Tap Uninstall.
How to use all the different features in that notification panel
The following shortcuts are available in the Quick Panel:
- Wi-Fi: Turn your device's Wi-Fi transmitter on or off.
- Location: Turn your device's GPS function on or off.
- Sound: Switch between sound on, vibrate only, and mute.
- Screen rotation: Turn automatic screen rotation on or off.
- Bluetooth: Turn your device's Bluetooth transmitter on or off.
- Mobile data: Turn mobile data on or off.
- Sync: Turn all account sync functions on or off.
- Airplane mode: Turn Airplane mode on or off. When Airplane mode is on all radio transmitters are turned off.